Terms of Service

Account terms

Each salon or organization signs up for one keshi account. The person who creates the account is responsible for the accuracy of their salon's information and for managing staff access within the dashboard, including inviting and removing managers.

Acceptable use

You may not use keshi for any unlawful purpose, attempt to reverse engineer the service, or interfere with its normal operation. keshi may suspend access to protect the platform or other salons.

SMS inbox use. The SMS inbox (a Pro-tier feature) may only be used for transactional, appointment-related communication with a salon's own customers who have an existing booking relationship. Marketing, promotional, or bulk/unsolicited messaging through the SMS inbox is strictly prohibited. The salon owner is solely responsible for the content of messages they send and for compliance with TCPA (US) and CASL (Canada) requirements. Violating this policy is grounds for immediate account termination.

Payment terms

Paid subscription (Pro tier) billing is currently invoiced and managed directly; self-serve card payment processing is planned. Pricing is described on the marketing site's pricing section and is subject to change with notice.

Disclaimers

The service is provided "as is" without warranty of any kind, including any warranty of uninterrupted or error-free operation.

Limitation of liability

keshi's liability is limited to the amount paid for the service in the preceding 12 months. keshi is not liable for indirect, incidental, or consequential damages.

Governing law

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law principles. Any dispute arising under these Terms is subject to the exclusive jurisdiction of the courts of Ontario, Canada.

Termination

Either party may terminate at any time. keshi may suspend or terminate accounts for violations of these Terms — including the SMS misuse clause above — or for non-payment.